Shopping Cart

Open Monday - Friday 9am-5pm

Terms & Conditions


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Please note that we limit our liability in paragraph 15 below.

Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so.


Our site is operated by Senex UK Ltd (“we/us/our”). Our registered office and main trading address is at 38 Old Saw Mill Place, Amersham, Buckinghamshire HP66FJ


By placing an order through our website, you warrant that:

2.1 You are legally capable of entering into binding contracts; and

2.2 You are at least 18 years old


3.1 Your order constitutes an offer to us to buy a Product or Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the contract cannot be varied without our prior written consent.

3.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. As standard procedure at Rushprint, if an order is incorrectly ordered then we must cancel and refund the order so that the correct order can be placed again.

3.2 If you are making payment by BACS the order will not begin to be processed until the money has cleared into our account, usually 3-5 days from the date that you have sent the payment.


4.1 All designs on our site are owned by or licensed to us. If you pay us the appropriate fee advertised on our site from time to time, we shall grant to you a non-exclusive perpetual license for you to use those designs on your advertising material (such as vans and signage) and business stationery PROVIDED that you do not use the designs on any product intended for sale or resale by you.


5.1 Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.

5.2 In addition to complying with our acceptable use policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.

5.3 Failure to follow our site’s preparatory instructions for uploading your material may result in Products of poor quality. We accept no responsibility for poor quality Products in those circumstances.

5.4 You must not upload any material that will breach any third-party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.

5.5 We have the right to remove any material uploaded by you or not to fulfill any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy referred to in paragraph 5.1. You will receive a full refund of any sums already paid for an order we do not fulfill.

5.6 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.

5.7 Personal information is processed and stored in accordance with our Privacy Policy.

5.8 We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.


6.1 Prior to producing the Products, we make electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor canceled. We shall have no liability to you for any errors in the proof subsequently discovered by you. Please note all artwork must be submitted in CMYK. Any other colors will be converted at the proofing stage which will be displayed on your proof.

6.2 Your statutory rights are not affected by these terms and conditions.

6.3 If your artwork is emailed in before 1.00 pm then we will be able to set up a manual proof for you before 5.00pm. If your artwork is emailed in after 1.00pm we would not be able to guarantee a proof back before 5.00pm.

6.4 If you do not require a proof on your artwork but have emailed this across to us, you must email this in before 3 pm to ensure it goes through to print.


7.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:

7.2 We have 4 turnaround options (depending on the product and quantity). 1 working day, 2 working days, 3-4 working days and 7-10 working days. This relates to production time and does not include the delivery day. We use DPD to deliver all goods and these are sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates and cannot be guaranteed.

7.3 Working days are Monday to Friday, excluding UK Bank Holidays.

7.4 An individual part is classed as a stand-alone product that may be sold in packages, (e.g. in 1000 letterheads an individual part is 1 letterhead)

7.5 Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.

7.6 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address.

7.7 All products will be signed for upon delivery if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.


8.1 You must notify us within 30 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.

8.2 The earliest date we can claim against DPD for non-delivery is 15 working days from the date of dispatch. We cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.

8.3 Once you have notified us in accordance with paragraph 8.2, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or expense to you.


9.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.

9.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.

9.3 Our liability in respect of shortages are as follows:

No credit awarded
Refund calculated on a pro-rata basis
Missing items replaced

Shortage of up to 5%
Shortage of between 6% to 20% inclusive
Shortage of 21% and over

Shortage of up to 5%
Shortage of between 6% to 7% inclusive
Shortage of 8% and over

Shortage of up to 3%
Shortage of between 4% to 7% inclusive
Shortage of 8% and over

5001 & over
Shortage of up to 2%
Shortage of between 3% to 4% inclusive
Shortage of 5% and over

9.4 All overages may be kept by you at no additional cost.


10.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware setups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

10.2 We cannot be held responsible for colour variance on a job that has been printed with us recently and one that was printed with us 6 months ago.

10.3 For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.

10.4 If you are not happy with the product that you have received, we would be able to offer a reprint OR a refund. We are not liable to offer both.

10.5 Please be aware there is a 0.5mm off center tolerance for trimming on some products- for business cards the tolerance on trimming is 1mm additional finishing  tolerances can be provided on request


11.1 The Products will be at your risk from the time of delivery.

11.2 Ownership of the Products will pass to you on delivery.


12.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

12.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

12.3 We do not store any credit or debit card data.

12.4 If you have been quoted for a bespoke price please note this quote is subject to change after 30 days from the date specified on the quote

12.5 Please note that voucher/discount codes cannot be used against a quote


13.1 If you believe that a Product is defective, we may request that you return the product for our examination.

13.2 Our liability in respect of misprints are as follows;

No credit awarded
Refund calculated on a pro-rata basis
Defective items replaced

Misprints of up to 5%
Misprints of between 6% to 20% inclusive
Misprints of 21% and over

Misprints of up to 5%
Misprints of between 6% to 7% inclusive
Misprints of 8% and over

Misprints of up to 3%
Misprints of between 4% to 7% inclusive
Misprints of 8% and over

Misprints of up to 2%
Misprints of between 3% to 4% inclusive
Misprints of 5% and over


14.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

14.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 3 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

14.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

14.4 Claims in respect of non-delivery must be made in writing so as to reach us within 3 days from receipt of our delivery information.

14.5 Rushprint requires any printing to be returned in full before agreeing to reprint. If Rushprint deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.


15.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

15.2 Rushprint will credit your account if we deem a refund should be made

15.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

15.4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

15.5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

15.6 Refunds will take 3 to 4 working days to complete once Rushprint has agreed to refund. This cannot be completed any faster.

15.7 Cancellation Charges any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.


16.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).

16.2 We do not exclude or limit in any way our liability:

16.2.1 For death or personal injury caused by our negligence;

16.2.2 Under section 2(3) of the Consumer Protection Act 1987;

16.2.3 For fraud or fraudulent misrepresentation; or

16.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

16.3 Whether caused by our negligence, breach of contract, or breach of duty, we exclude all liability for:

16.3.1 Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or

16.3.2 Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.


17.1 When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


18.1 The Contract is binding on you and us and on our respective successors and assigns.

18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

18.3 We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.


20.1 We have the right to revise and amend these terms and conditions from time to time.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).